Frequently Asked Questions

How long does it take to make a custom puzzle?
A: Custom Puzzles are typically completed within (1) week depending on our work load, plus shipping time. (see below for estimated shipping times)

How thick are the puzzle pieces?
They are 2mm thick – we use a high quality puzzle board for all our puzzles. 

Puzzle Quality
A: The image you use will depict the quality of puzzle you get. We do not recommend using photos off of social media (Facebook & Instagram) as they are typically always blurry. No Screenshots either. Images that are 1-4MB or 300DPI would be recommended.  Most phones take high quality images these days.

Shipping/local Pick up
A: We have a flat rate of $15.00 if you need your puzzle shipped to you or we have a FREE local pick up if you are in the Vernon area. 

Where are the puzzles made?
A: They are made in our shop located in Vernon BC, Canada

Are custom puzzles returnable or refundable?
A: As our custom photo puzzles are printed on demand upon purchase, we’ll be happy to refund your order if the image doesn’t work out before the puzzle is printed. In this case, we’ll contact you to make arrangements and you’ll receive a full refund to your original payment method. Please note that customized products are not returnable.

Shipping times – these times are a rough estimate that depend on Canada Post

AB – 3-5 Business Days

BC – 2-5 Business Days

MB – 4-6 Business Days

NB – 7-10 Business Days

NFL – 8-12 Business Days

NS – 8-12 Business Days

ON – 6-8 Business Days

PEI – 8-10 Business Days

QB – 7-13 Business Days

SK – 4-6 Business Days

YK – 7-13 business Days

NU – 11-13 business Days